Purple Caterpillar Massage & Wellness

Policies

PLEASE READ THE TERMS AND CONDITIONS, BEFORE BOOKING. MOBILE APPOINTMENTS ARE FOR CURRENT OR REFERRAL CLIENTS ONLY!!!

MOBILE SESSIONS
Please follow these procedures to help us help you. Mobile sessions are only offered in 75 or 90 minutes. The 120-minute option (60 minutes per person) is for couples or a back-to-back session ONLY (i.e., friends, siblings, parents, etc.) Please ensure that there is enough space for the table and therapist to move around freely with your session. The client must provide a clean full sheet set, including a fitted sheet, top flat sheet, and pillowcase (if you are unable to provide this, please inform me before booking.)
We will not take the table upstairs or downstairs, except for getting it into the open space for your session (i.e., into your home or location.) If you have pets, please ensure that they are kept in a separate area during your session. Please allow at least a 15-20 min grace period to set up and clean afterwards. Patrice is currently only available on weekends, as she transitions into this full-time. We highly advise you to book as many appointments as possible in advance, or after each session to reduce your chances of not getting one for a while. All new referral clients must upload a copy of their photo ID for safety purposes and location tracking is utilized at all times.

ZERO TOLERANCE POLICY
Therapeutic massage is just that, therapeutic massage. Massage is naturally sensual because of the touch, but it is the intent behind it that makes the difference. The intent is to heal, promote relaxation, and/or reduce stress. There is no sexual activity involved whatsoever. If you are expecting this, please look elsewhere and do not consider booking. Respect us as your therapist and we will respect you as the client. If there are any sexual comments, advances, gestures, or anything that we feel are sexual in nature, your appointment will be canceled immediately, and you will be charged the full price. If we feel threatened, we also reserve the right to contact the appropriate authorities for our safety. You WILL NOT be able to book with us again. Thank you for your understanding and respecting our practice.

BOOKING
A $30 non-refundable deposit is REQUIRED to book your appointment and goes toward your service.  If you re-book immediately after your session, you will not need to pay the deposit for future sessions. The cancellation policy still applies. If you need to reschedule, cancel, or change your appointment, your deposit can be transferred to your new appointment for a maximum of 2 times.  You also have the option to pre-pay in full. Referral based only for mobile sessions. The referral name is required on the intake form. If you book without a referral, your appointment will be canceled.

PLEASE NOTE: NO CALL NO SHOW RESULTS IN NO FUTURE APPOINTMENTS. YOUR DEPOSIT IS FORFEITED AND YOU WILL BE CHARGED THE REMAINING BALANCE 100% OF THE SERVICE. Things do happen that arise out of our control such as accidents, sickness, emergency family matters, please reach out when you are able to discuss your circumstances.

REFUNDS
There are no refunds for deposits, sessions, prepayments, gifts or gift cards, or packages. Payments are valid for 1 year and can be exchanged for another date that is available.

TRAVEL FEE
A travel fee is automatically included with your session up to 30 miles from 20695. It is discounted 10% if you are within 5 miles and/or have your own table, which wouldn't require us to bring one. Please know that it does take a lot to travel and set up for the session, but there is nothing like being in the comfort of your own home getting a massage. You don't have to leave afterwards and can just relax. You will bask in the amazing session you just received. If you are outside of the 30 miles range, please contact us before booking, as this helps to ensure adequate time to serve clients within the limited weekend time schedule. An additional fee is added when the mileage goes beyond 30 miles.

CANCELLATIONS
We respectfully ask that you provide us with at least a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24-hour notice we are often unable to fill that appointment time. This is an inconvenience to your therapist and means other clients miss the chance to receive services they need. We understand wholeheartedly that things do arise out of our control. The deposit is non-refundable; however, it can be transferred to your new appointment for a maximum of 2 times. If you are currently are experiencing or had cold/flu like symptoms, nausea, diarrhea, fever, etc in the last 24/48 hours please reschedule as soon as possible. A massage during your time of illness will not help you to feel better, in fact it does the opposite and can exacerbate the symptoms as it puts the immune system in overdrive. This also protects myself and other clients from getting sick. If the notification happens after 24 hours, 50% of the remaining balance of the service fee will be charged to the first missed session and 100% of the service fee for each session thereafter. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we need to cancel due to bad weather and ask you to do the same. We will not risk our own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.

HYGIENE
We thoroughly wash our hands, forearms, and elbows a minimum of 20-30 seconds before and after each session, and after cleaning/disinfecting the table and equipment using hospital grade products. Our nails are always trimmed short and cleaned. If linens are provided by us, a fresh set is always used and laundered at the end of the day. If the client provides the linens, please ensure that they are clean. The client must shower before each session for hygienic purposes. This reduces the amount of bacteria that can be spread from skin-to-skin contact. We will not place unclean linens or bodies on our table.

LATE ARRIVAL
Studio sessions: Please arrive approximately 5-15 minutes before your scheduled appointment based on your needs to review any paperwork, ask questions, use the bathroom, and allow time for undressing.

Mobile Sessions: We ask that you provide us with at least 15-20 minutes of setup time prior to your appointment, including time to fill out any required paperwork, as well as answer any intake questions we may have.

ALL SESSIONS: Please understand that issues can arise that may cause you or us to be late for your appointment. However, we ask that you call or email to inform us if this ever occurs so we can do our best to accommodate you, and the same applies for us. Appointment times are reserved for each client, we cannot exceed that reserved time without making the next appointment late. For this reason, if your appointment time is delayed due to no fault of our own, it may result in loss of time from your massage so that your session ends at the scheduled time. Full-service fees will be charged even when sessions are shortened due to a later start time. In return we will do our best to be on time, and if we are unable to do so (due to unforeseen circumstances) we will add time to your session, if possible, or a future session to make up for the late arrival or adjust the service charge accordingly.